Patient Constructive Feedback Letter for Quality Care Improvement

#1

Re. Patient Feedback and Suggestions for Improvement in Certain Areas

Dear [Recipient’s Name / Designation],

I hope this letter finds you well. I am writing to share my experience at your hospital during my stay from [date] to [date]. I am [Your Name] from [Your Concise Address]. I remained in the hospital for my treatment for [X] days recently. One of my very close friends suggested that I visit your hospital and get my complete treatment from this hospital. [Hospital’s Name] is one of the very famous hospitals known for its professional and expert doctors and exceptional patient care.

My experience with your hospital and its staff started on [date] when I was admitted to the hospital on [date] in the Department of Gastroenterology. The nurse took me to the department’s lab for blood sampling and a saliva test. Then, they took me to the endoscopy complex for further examination. The process was smooth, and the treatment I received was commendable. The staff from the lab and the endoscopy complex were very admirable and communicative. Moreover, I appreciate the doctors, nurses, and paramedical staff for their perceptive professionalism and kindness.

However, there are particular areas where, according to my observation, there is a need for prompt attention, and thus these areas of concern should be immediately improved. Having said that the hospital staff is very kind, gentle, and professional, it must be kept in mind that communication with the patient and his attendant is equally important. It was observed that the doctor and his aides were not very communicative. They did not keep me well informed about the treatment and possible side effects. The patients and their attendants must remain well-informed, as it helps them cope with the treatment anxiety.

Moreover, it should be noted that the patient’s mental health is equally important as his physical health. To keep patients mentally healthy and stress-free, hospitals must make sure of the availability of psychological and mental health support from the hospital authorities. They need to make emotional support and mental well-being an integral part of the medical treatment.

Another technical yet important concern is outdated buildings. According to my observation, your hospital has less space to accommodate more patients, which is not only unhygienic but also cumbersome for patients. I would request that your hospital authorities build more blocks and floors to accommodate more patients and provide essential space.

I highly appreciate the hospital services and am impressed by the professionalism and quick treatment; however, I noted some of the areas to be improved and deemed it important to communicate. With this feedback, I intend to contribute to the process of continuous improvement as a stakeholder.

I hope you will understand my concerns and work to improve them. I am grateful to you for such impressive and inclusive services. Please do not hesitate to ask any questions, if you have any.

Thank you.

Cordially,

[Your Name]
[Contact Information]

Patient Constructive Feedback Letter for Quality Care Improvement

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#2

Re. Letter of Patient Feedback and Needful Suggestions

To Whom It May Concern,

I am [your full name]. I visited your hospital on [date] for the examination of my potential bone fracture. I met your orthopedic expert, who prescribed a detailed scan of my bone. I was referred to the X-ray room, where some X-rays were performed. I am very impressed by the professional demeanor of the doctors and the staff. However, there are some certain concerns that I deem important to be improved. An immediate solution should be provided, and prompt action must be taken.

Where the hospital has earned great fame and a good name for its exceptional medical services, it is important to look after the cleanliness, as a hygienic environment should be assured to visitors. Air purifiers and disinfectors should be installed in the hallways, and a cleaner environment should be provided.

Another point of concern is immediate patient attention. The hospital administration takes a lot of time to document and process immediate check-ups. Hospitals should address the patient’s problem first, and documentation can be done after or during the treatment. Making patients wait until documentation is completed is unfair and should be adjusted.

My overall experience at the clinic was exceptional, as your doctors and nurses are highly professional, active, and efficient. However, seeking and improving the areas of concern must be addressed to partake in the continual improvement of quality and progress. Should you have questions, please contact me at [phone number] during official hours.

Thank you for your considerate attention to my concerns and for valuing my feedback.

Best Regards,

[Your Name]

[,docx] File = 146 KB

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