Re. Follow-up Letter on Concerns Related to Hospital Administration and Hygiene Issues
Dear [Patient’s Name], I hope this letter finds you well. I received your feedback on [date], in which you expressed grave concerns about the hospital administration and issues with the hospital’s dedication to hygiene. First, thank you for sharing your feedback and experience at the hospital with us. Our patient feedback is a contribution to the improvement of the hospital management system and helps us elevate the standards of our services in terms of quality and process smoothness.
This letter serves as a follow-up to the given feedback. Your feedback is an invaluable contribution to improving the quality of our work. We understand that your time is precious, and writing detailed feedback is a hefty task. However, we assure you that we value the feedback.
First, we apologize for all the inconveniences you experienced at the hospital because of discrepancies brought by the administration team. We have shared your remarks on the management issues with the concerned team. They have assured us that they will look into this matter carefully and do the needful.
Second, it is realized that you are not satisfied with your consultation with the doctor. Due to the high influx of patients, the doctor could not focus on your diagnosis, leaving you uninformed about your health condition. There should be no justification for the doctor to leave the patient uninformed and frustrated. For your satisfaction, we can book your appointment with an expert physician.
In this letter, we want to inform you that your valuable feedback has updated our team as a professional participant. We have taken all the necessary steps to improve the areas mentioned in your feedback letter. Please keep updating us with your valuable feedback. Let us know if you see any other issues with our hospital services. Thank you!
Best Regards,
[Your Name]
[Your Designation]
[Hospital’s Name]
#2
Re. Follow-up Letter: Response to Your Feedback on Areas of Improvement in the [Hospital’s Name]
Dear [Patient’s Name],
With due regard to your feedback provided to the hospital administration and joint human resources, subject as cited above, it is intended to inform you that we have taken all the necessary actions to improve the areas of concern and issue you highlighted. I am writing to let you know of our response to your feedback.
First of all, thank you for providing your kind feedback. I am grateful you spared your precious time writing to our hospital services. Your feedback was so detailed and keenly written that it has contributed to our services instrumentally.
Second, I assure you that your valuable feedback was shared with the relevant team members. They showed concern and willingness to take appropriate action to address the mentioned concerns.
The highlighted concerns were hygiene and following SOPs and protocols strictly. We have circulated our updated notification on hygiene and directed all the doctors, nurses, and paramedical staff to follow the prescribed protocols strictly.
It is expected that the highlighted concerns will be met with appropriate updates in a short time. We have also asked for a show-cause notice to the concerned departments.
Through this letter, we want to demonstrate that our patient’s feedback has eminent value for us and helps us improve the quality of our services. I hope you will visit our hospital whenever needed and share your thoughts on its quality. We understand the importance of continuous improvement and increased quality in terms of service. We are committed to providing high-quality services to our patients.
If you have any questions or more thoughts, please write us at [email address] or [phone number]. Our patient relations department appreciates all the feedback they receive and commits to making amendments where needed.
Thank you for your kind thoughts and contribution to enhancing the service.
Regards,
[Your Position]
[Your Department]
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